Last updated: 30/09/2024
At OTPAM SDN. BHD., we strive to provide high-quality web and app development services tailored to your business needs. However, we understand that sometimes things may not go as planned. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed if you’re unsatisfied with our services.
1. Eligibility for Refunds
We offer refunds under specific conditions to ensure both parties are treated fairly. You may be eligible for a refund under the following circumstances:
- Project cancellation prior to any development work commencing.
- Missed deadlines on our part that significantly impact your project, and we are unable to provide a satisfactory solution.
- Defective services where our development work does not meet the agreed-upon specifications, and we are unable to correct the issue after multiple revisions.
2. Non-Refundable Items
The following conditions are non-refundable:
- Domain name registration fees, hosting services, and third-party software purchases on behalf of the client.
- Completed development phases or delivered milestones.
- Consultation fees or time spent on research, meetings, and brainstorming sessions with the client.
- Custom development features that have been completed and delivered.
3. Process for Requesting Refund
If you believe you are entitled to a refund, please follow these steps:
- Submit a formal request via email to info@otpam.com within 7 days of the issue.
- Include specific reasons for the refund request, along with supporting documentation (project agreement, timelines, etc.).
- Our team will review the request and respond within 7 working days.
4. Refund Approval and Method
Once approved, your refund will be processed, and the funds will be returned via the original payment method within 14 days. In case of any complications, you will be notified promptly.
5. Revisions and Alterations
We value open communication. If you are not satisfied with the services provided, we offer revisions and alterations, as long as they fall within the agreed scope of the project. Major alterations outside the initial agreement may incur additional charges.
6. Returns Policy
As OTPAM SDN. BHD. offers digital services, there is no physical product to return. We, therefore, do not offer a traditional returns policy. In cases where you are unhappy with the delivered services, please reach out to our team for a resolution. Our aim is always to deliver 100% client satisfaction.
7. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us at:
- Email: info@otpam.com
- Phone: +60 11 1002 1330
Thank you for choosing OTPAM SDN. BHD. for your web and app development needs. We are committed to ensuring your satisfaction.